Account messages and notifications
Your DomainPilot account keeps you informed in three places: a copy of the emails DomainPilot sent you, a notifications bell at the top of every account page, and a Needs your attention list on your account home page. A search box helps you find any domain, service, invoice or ticket quickly. This guide explains each one.
Emails from us
The Emails from us page keeps a copy of the emails DomainPilot sent you, such as invoices, reminders and notices. It is useful when an email went to spam, was deleted, or you want to check what was sent and to which address.
- Sign in to your DomainPilot account (choose Sign in at the top of the DomainPilot website).
- Open Menu and choose Emails from us under My account.
- Select an email in the list to open it.
The list shows each email's subject, the address it was sent To and the date. Emails without a subject are listed as (No subject). If the page says No emails yet, nothing has been sent to you so far.
An opened email shows the date it was Sent, the To address and the full message. Links inside the email open in a new tab. Choose All emails to return to the list.
If emails are going to an old address, see Update your account details for how to change the email address of your account.
A copy in your account is a safe way to check whether an email really came from DomainPilot. If an email asks you to sign in or pay, you can instead go to the DomainPilot website yourself, sign in and look for the same invoice or notice there.
The notifications bell
The bell icon at the top right of every account page shows a red number when there is something new. Select it to open Notifications. It can show:
- an invoice that is due, with its number and amount, for example "Invoice #1234 is due"
- a domain that expires soon, with its expiry date
- a new reply from the team on one of your support tickets, starting with "New reply:"
Select a notification to open the invoice, domain or ticket it is about. Opening a ticket clears the notification for its reply.
To clear the list without opening each item, choose Mark all as read. A cleared item comes back if something about it changes, for example a new reply on the same ticket. When there is nothing new, the panel says You are all caught up.
Marking a notification as read does not pay an invoice or renew a domain. It only hides the reminder.
Needs your attention
Your account home page, My DomainPilot, shows a Needs your attention panel when an invoice is due or a domain expires soon.
- For an invoice, it shows the number, due date and amount, with Pay now.
- For a domain, it shows the expiry date and whether it renews automatically, with Manage.
See Invoices and payments and Manage a domain in your account.
Search your account
The search box at the top of every account page finds things across your whole account. Its placeholder reads Search your domains, services, invoices and help. On a phone, the search box is inside Menu.
- Type a domain name such as
example.com, a service name, an invoice number, a ticket subject or a topic likepassword. - Press Enter.
The Search your account page lists matches with a label for each type:
| Label | What it finds |
|---|---|
| Domain | Your domains, with their expiry date |
| Service | Your products, by name or linked domain |
| Invoice | Unpaid invoices, by number |
| Ticket | Your support tickets, by subject or number |
| Page | Account pages that match a topic, such as Login & security for "password" |
Select a result to open it. You can refine the search on the results page and choose Search again. If nothing matches, the page suggests trying a domain name, a service name or a word like "invoice", or asking the team.
To find a paid invoice, open the Invoices tab under Billing instead.
Replies from the DomainPilot team to your tickets appear in the Support section of your account and are also sent by email. Open Menu and choose My tickets to see all your conversations.