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Create a DomainPilot account

Your DomainPilot account is where you order and manage domains, hosting, email and servers, pay invoices and contact support. This guide walks you through the sign-up form step by step, explains what each part is for, and covers what to do if you already ordered without choosing a password.

Before you start​

A strong password is long, unique and not used on any other site. A password manager can create and remember one for you.

Open the sign-up form​

  1. Go to the DomainPilot website.
  2. Choose Sign up at the top of the page. On a phone, open the menu first; Sign up is next to Sign in at the bottom.
  3. If you are on the Customer login page instead, choose Create an account and see our current offers. under Not a customer yet?

The page is called Create your account. If you already have an account, choose Log in next to Already a customer? at the top of the form.

Fill in the form​

The form has three numbered parts. Fields marked with an asterisk (*) are required.

1. Login details​

  1. Enter your Email address.
  2. Enter a Password. The form asks for 10 characters or more, with letters and numbers.
  3. Type the same password again in Repeat password.

If the form says the password cannot be used, choose a different one and follow the message shown under the field.

2. About you​

  1. Under Account type, choose Personal or Company. When you choose Company, a Company name field appears and is required.
  2. Enter your First name and Last name.
  3. Enter your Phone number.

3. Address​

The form explains that the address is used for your invoices and, when you register a domain, for its registrant details. The registrant is the legal owner of a domain, as recorded by the registry that runs its extension, so make sure these details are correct.

  1. Enter your street Address. Apartment, suite or floor is optional.
  2. Enter your City and State or region.
  3. Enter your ZIP or postal code.
  4. Choose your Country from the list.

Create the account​

  1. If a security check appears below the form, complete it.
  2. Read the Terms of Service and Privacy Policy linked above the button. Creating an account means you agree to them.
  3. Choose Create account.

If everything is in order, you are signed in straight away and taken to your account home page, with the message "Your account is ready." The form does not ask you to confirm your email address before you can use the account.

If the account is not created​

  • "An account already uses this email address." You already have an account. Sign in, or use Forgot your password? on the login page. See Sign in and reset your password.
  • "Please check the form" with messages under some fields: correct the highlighted fields and try again.
  • "Please complete the security check and try again." Complete the check that appears above the button, then choose Create account again.

Already ordered without a password?​

If you placed an order without choosing a password, your account was created during checkout. While you are still signed in from that order, your account home page and the Login & security page show a box called Choose a password for your account.

  1. Enter a Password (10 or more characters, letters and numbers).
  2. Type it again in Repeat password.
  3. Choose Save password.

The box notes that a link to do this was also emailed to you. From then on, sign in with your email address and the new password.

After you sign up​

Your account home page, My DomainPilot, greets you by name and shows tiles for Domains & SSL, Email, Hosting & websites, Servers & cloud, Billing, Support and My account. Good first steps:

At DomainPilot

The website does not ask you to confirm your email address during sign-up, but it is still important that the address is correct: invoices, password reset links and transfer codes for your domains are sent by email. If you need to change the email address of your account later, contact support from your account.

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