Invoices and payments

The Billing section of your DomainPilot account brings together everything about money: the invoices you have received, the payments you made, your saved payment method, your orders and what renews when. This guide takes you through each tab so you can find an invoice, pay it, keep a copy for your records and check what is coming up.

Open the Billing section​

The section has five tabs: Invoices, Orders, Payments & credit, Payment method and Contracts & renewals.

Find an invoice​

The Invoices tab lists every invoice with its number, Date, Due date, Total and Status. When something is unpaid, a banner at the top shows how many invoices are due and the total amount.

Common statuses are Paid and Unpaid. An unpaid invoice has a Pay now button; other invoices have a View link. Select the invoice number to open any invoice.

If the tab says No invoices yet, your invoices will appear after your first order.

View, download or print an invoice​

An open invoice shows:

• who issued it (Issued by) and who it is addressed to (Bill to), taken from your account details
• the Invoice date, Due date, and, when they apply, Paid on and the Order number
• each item with its Description and Amount
• the Subtotal, any tax, any Account credit applied, the Total, payments already made and the Balance due
• a Payments table with the date, method and reference of each payment

At the top of the invoice:

• Download PDF saves a PDF copy of the invoice to your device.
• Print prints the invoice only, without the rest of the page.
• Pay followed by an amount appears while a balance is due.

If the name or address on future invoices needs correcting, update it on the Customer data page. See Update your account details.

Pay an invoice​

Read the short note at the bottom of the payment page before you pay: it explains who processes the payment and, for card and wallet payments, that the payment method can be used for the renewals of your services until you turn off automatic payments in your account.

You can also pay from your account home page: invoices that are due appear under Needs your attention, each with Pay now.

If the invoice was already paid, the page says so.

Payment method and automatic payments​

The Payment method tab has two panels.

Payment method on file shows the card or method saved for your account, for example a card brand and its last four digits with the expiry date. If nothing is saved yet, the method you use for your first payment is saved for renewals. To use another card or method, pay your next invoice with it, and it becomes the one on file. Payment details are kept by DomainPilot's payment provider, Stripe, never by DomainPilot.

Automatic payments shows On or Off:

• On: renewals are charged to your saved payment method when they are due, and you are emailed before each renewal.
• Off: you are emailed each renewal invoice to pay in your account.

Automatic payments become available once a payment method is saved.

Payments and account credit​

The Payments & credit tab shows:

• Account credit: your current credit balance. Credit is used automatically for your next invoices. Open Credit history to see each change to the balance.
• Payments: each payment with its Date, Description, Method, the Invoice it paid and the Amount. Refunds are listed here too, labelled Refund.

Orders​

The Orders tab lists everything you have ordered, newest first, with the order number, Date, Total, Status and the Invoice that belongs to it. An order whose invoice still needs paying is marked to pay next to the invoice number.

Contracts and renewals​

Contracts & renewals shows what renews, when and for how much:

Column	Meaning
Product	The product, with a short detail such as the domain name
Status	For example Active
Billing	How often it is billed, and whether the renewal is automatic or manual
Next renewal	The date of the next renewal
Renewal price	What the next renewal costs

Manage opens the product or domain. The page notes that to cancel a product or change its billing period, you contact support. Products can also be cancelled from their own page; see Manage your products and services.

Related guides​

• Manage your products and services
• Update your account details
• Account messages and notifications
• Domain renewals and expiry

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