Manage your products and services
Everything you have ordered from DomainPilot, from domains and email to hosting and servers, is listed in the Products & services section of your account. This guide shows how to find a product, what its status means, where to see its plan and renewal details, and how to ask for changes or cancel it.
Open your products
- Sign in to your DomainPilot account (choose Sign in at the top of the DomainPilot website).
- Open Menu and choose a category under Products & services, or select one of the tiles on your account home page. The number on a tile shows how many products you have in that category.
The section has five tabs:
| Tab | What it lists |
|---|---|
| All products | Every product, grouped by category |
| Domains & SSL | Domain names and certificates |
| Mailboxes on your domain | |
| Hosting & websites | Web hosting, WordPress and stores |
| Servers & cloud | VPS, cloud and AI servers |
Each category shows the number of products in it and a link to order more, such as Register a domain, Add email, Add hosting or Add a server. Add a product at the top of the page takes you to the DomainPilot website.
Find a product in a long list
When a category tab holds more than a few products, a Filter box appears next to its heading. Type part of a name or domain to narrow the list. On Domains & SSL, you can also choose Sort by expiry date (and Sort by name to switch back).
You can also use the search box at the top of every account page. See Account messages and notifications.
What the list shows
Each domain shows its name, its expiry date and, when it is on, renews automatically. Each other product shows its name, the domain it is linked to, how often it is billed and its next due date.
Next to each item is a coloured status badge. The words come from the billing system, and the most common are:
| Status | What it means |
|---|---|
| Active | The product is set up and running. |
| Pending | The product is still being set up. Its page says Being set up and explains that you are emailed the access details as soon as it is ready. |
| Suspended | The product is switched off for now. Contact support to find out why and what to do. |
| Expired | A domain whose registration period has ended. See Domain renewals and expiry. |
| Cancelled or Terminated | The product has ended. |
Open a product
Choose Manage next to a product. Domains open the domain settings; see Manage a domain in your account.
For email, hosting and certificates, the page shows a Plan and billing panel with the Status, Plan, Billing period, Renewal price, the date it was Ordered and when it is Next due. Below it, Your choices lists the options you picked when ordering.
At the top of the page:
- Back to the list returns to the category.
- Open control panel appears for active products. It signs you in to the product's own control panel in a new tab. If it cannot open just now, the page asks you to try again or contact support.
Ask for a change
To upgrade a product, cancel it or get help with it, use the Need a change? panel on its page and choose Contact support. This opens a new ticket linked to that product.
Server requests
VPS, cloud and AI servers have their own page with the server's Location, Operating system or app, Billing and plan details. Under Server actions, you can ask the team to:
- Restart the server
- Start or stop the server
- Reinstall the operating system (this erases everything on the server)
- Reset the root password (new access details are sent to your email address)
- Console access
- Upgrade the plan
- Choose the action you need to open it.
- Optionally add details under Anything we should know?
- For a reinstall, tick I understand that everything on the server is erased.
- Choose Send request. If a Confirm it's you page opens, enter your password, choose Continue, then send the request again.
Your request goes to the team as a support ticket, and you are taken to that ticket, where the team updates you. While a server is still being set up, only Upgrade the plan is available. The server's address and login are emailed to you when it is ready and are never shown on the page.
Cancel a product
Products that are Active, Suspended or Pending have a Cancel this service section at the bottom of their page.
- Open Cancel this service.
- Under When should it stop?, choose At the end of the period you paid for (everything keeps working until then) or As soon as possible.
- Explain briefly under Why are you cancelling?
- Tick I understand that cancelling can't be undone once the service is removed.
- Choose Request cancellation, and confirm your password if asked.
If you choose As soon as possible., files, email and data on the service are deleted. Download anything you want to keep before you send the request.
The page confirms that your cancellation request is in. With the end-of-period option, the service keeps working until the end of the period you paid for; with the other option, it stops once the team processes the request.
To change how often a product is billed, contact support. Contracts & renewals under Billing shows every product's billing period, next renewal and renewal price in one table. See Invoices and payments.