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Sign in and reset your password

This guide covers everything about getting into your DomainPilot account and leaving it safely: signing in with your email address and password, entering a code when two-step sign-in is on, choosing a new password when you have forgotten yours, and what happens when you are signed out automatically.

Sign in​

  1. Go to the DomainPilot website and choose Sign in at the top of the page. This opens the Customer login page.
  2. Enter your Email address and choose Next.
  3. Enter your Password. To check what you typed, choose Show next to the field (and Hide to cover it again).
  4. If a security check appears, complete it.
  5. Choose Log in.

You arrive at your account home page, My DomainPilot. If you were on another account page before signing in, you are taken back to it.

If you see "The email address or password is incorrect.", check the email address for typing errors, make sure Caps Lock is off, and try again. If you still cannot get in, reset your password as described below.

Enter your two-step code​

If you turned on two-step sign-in, a second page called Enter your code opens after your password. Two-step sign-in means that, besides your password, you prove it is you with a short code that changes about every 30 seconds in an authenticator app on your phone.

  1. Open your authenticator app and find the code for DomainPilot.
  2. Type it into Code.
  3. Choose Log in.

If the page says "That code is not valid.", wait for the next code in the app and enter that one. After too many wrong codes, the account stops accepting codes for a while: the message on screen says for how long, and the account owner receives an email about it.

If you can no longer use your authenticator app, open Can't use your authenticator app? on the same page. There is no way around the code on this page. Contact the DomainPilot team from the email address on your account; the team checks that the account is yours before turning two-step sign-in off. See Turn on two-step sign-in for details.

Reset a forgotten password​

  1. On the login page, choose Forgot your password?
  2. On the Reset your password page, enter the Email address of your account.
  3. Complete the security check if one appears, then choose Email me a reset link.
  4. Open the email from DomainPilot and select the link in it. The link works for 60 minutes and can be used once.
  5. On the Choose a new password page, enter a New password (10 characters or more, with letters and numbers) and type it again in Repeat the new password.
  6. Choose Save new password.

You return to the login page with the message "Your password was changed. Log in with your new password."

Some things to know about the reset email:

  • The page shows the same confirmation whether or not an account uses the address you entered. This protects your privacy: nobody can use the form to find out who has an account.
  • If no email arrives, check your spam or junk folder, and make sure you entered the address you signed up with.
  • If you asked for more than one link, use the newest email.
  • If the link says "This link has expired or was already used.", ask for a new one on the same page.
  • If you no longer have access to the email address, choose Contact support below the form.

When your password changes, any other browser or device that was signed in to your account is signed out and sees a message asking it to sign in again.

Stay signed in, or be signed out automatically​

To protect your account, DomainPilot signs you out after a period without activity, and a set number of hours after you signed in, whatever you are doing. The This session panel on the Login & security page shows when you signed in and the exact times that apply to your account.

Shortly before you are signed out, a window called Are you still there? appears with a countdown.

  • Choose Stay signed in to keep working.
  • Choose Sign out if you are finished.

When the session is close to its maximum length, it cannot be extended: the window explains this and shows OK instead of Stay signed in, and you sign in again afterwards. When you have been signed out, the next page you open shows a short notice explaining why.

Sign out​

  1. Open your account menu: select your initial or name at the top right of any account page.
  2. Choose Sign out at the bottom of the menu.

You can also choose Sign out in the This session panel on the Login & security page. When it worked, the website shows "You are signed out."

Always sign out when you use a shared or public computer.

At DomainPilot

DomainPilot never asks for your password by email, phone or chat. If you need to prove who you are when you call or chat with the team, use a support PIN instead. See Use a support PIN.

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