Update your account details
Keeping your account details up to date makes sure invoices carry the right name and address and that DomainPilot can reach you. This guide shows where to change your contact details and password, how to change the email address you sign in with, and which privacy options your account offers.
All of these pages are in the My account section. To get there, sign in to your DomainPilot account (choose Sign in at the top of the DomainPilot website), then open Menu and choose a page under My account. The section has tabs across the top: Customer data, Login & security, Emails from us, Affiliate program and Data protection & privacy.
Change your name, phone or address
- Open Menu and choose Customer data.
- Under About you, change the Account type (Personal or Company), your First name, Last name or Phone number. For a company account, the Company name field is required.
- Under Address, change the Address, Apartment, suite or floor (optional), City, State or region, ZIP or postal code or Country.
- Choose Save details.
- If a Confirm it's you page opens, enter your Password (and the Code from your app if two-step sign-in is on) and choose Continue. You return to the form with your changes filled in; choose Save details again.
The page confirms "Your details were saved." If a field is marked in red, correct it and save again.
The address is used for your invoices and, when you register a domain, for its registrant details. A registrant is the legal owner of a domain as recorded by the registry. To change the owner details of a domain you already have, open the domain and use its Contact details tab. See Manage a domain in your account.
Why you are asked to confirm
Some changes protect your account, so DomainPilot asks for your password again before it makes them, even though you are signed in. This stops someone who finds an unlocked computer from changing your account. After you confirm, you are not asked again for a few minutes; the Confirm it's you page says how long.
Change the email address you sign in with
The email address is shown under Your login on the Login & security page, together with your Customer ID. You cannot change it yourself.
- Open Login & security.
- Under Your login, choose contact support.
- In the ticket, give the new address you want to use.
Change your password
- Open Menu and choose Login & security.
- In the Password section, enter your Current password.
- Enter a New password and type it again in Repeat new password. Use 10 characters or more, with letters and numbers, and a password you do not use anywhere else.
- Choose Change password.
The page confirms "Your password was changed." Any other browser or device that was signed in to your account is signed out and must sign in with the new password.
If the page says "Your current password is not correct.", check it and try again. If you have forgotten it, sign out and use Forgot your password? on the login page. See Sign in and reset your password.
If you placed an order without choosing a password, the Password section shows Choose a password for your account instead. Enter the password twice and choose Save password.
Data protection and privacy
The Data protection & privacy page collects your privacy options in four panels.
| Panel | What you can do |
|---|---|
| How we use your data | Read the Privacy Policy: what DomainPilot keeps, why, for how long and who helps provide the services. |
| Cookie choices | Open cookie settings to see the cookies the site uses and change your choice at any time. |
| Get a copy of your data | Request a copy of the personal data DomainPilot holds about you. |
| Correct or delete your data | Edit customer data to update your details yourself, or Ask for deletion of your account once your products have ended. |
Request a copy and Ask for deletion both open a new support ticket, so the team can handle the request and reply to you in your account and by email.
Copies and deletion of your personal data are handled by the DomainPilot team through a support request, not by an automatic download or delete button. Deletion is for accounts whose products have ended, so cancel or let your products end first. See Manage your products and services.
Related guides
- Sign in and reset your password
- Turn on two-step sign-in
- Account messages and notifications
- Manage a domain in your account