Skip to main content

Troubleshooting

Something not working? Each guide starts with the quickest checks and moves to the less common causes, so you can stop as soon as you find the problem.

Guides in this topic

  • Website not loading

    Find out why a website is not loading by checking your connection, the domain, DNS, the SSL certificate and the hosting server, one step at a time.

  • Slow website

    Measure why a website is slow, tell server delays from heavy pages, and fix common causes such as missing caching, large images and resource limits.

  • Website hacked

    Recognize the signs of a hacked website, secure your accounts, clean up the site, ask for a search engine review and stop it happening again.

  • Email not arriving

    Find out why email bounces, goes to spam or never arrives, by reading bounce messages and checking MX, SPF, DKIM and DMARC records.

  • Can't send email

    Fix email apps that receive mail but cannot send it, by checking outgoing server settings, ports, encryption, authentication and account status.

  • Can't connect with SFTP

    Fix SFTP and FTP connections that are refused, time out or fail to sign in, and understand what a changed host key warning means.